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  • What do I do if my box is damaged during shipping or I am missing an item?
    Any missing, damaged, lost, defective, or wrong/incorrect item(s) must be reported within 1 weeks of your delivery date. Please contact us cs@shydiskincare.com and a customer care specialist will assist you with filing a claim and/or getting your items replaced. Please note content in boxes being shipped to Canada, Alaska, Hawaii, and Puerto Rico may vary from US boxes each season. Gift certificates and sponsored items included in some boxes are subject to shipping constraints of the issuing company.
  • What is Shydi?
    In a nutshell, Shýdi is a Paraben-free, vegan -friendly, sulfate-free skincare line that provides lotion, scrubs, body butters, and essential body oil.
  • Do you take returns or exchanges?
    Returns & Exchanges If you are unhappy with your purchase, please return your item(s) to us within 10 days for refund or exchange. We will gladly issue a refund* as long as the item(s) are unopened, in the original packaging and not damaged. * Shipping and handling is not refundable. Please mail returns to: 391 Las Colinas Blvd E Ste 130 Irving, Texas 75039
  • Tracking Information?
    As soon as your order leaves our Atlanta warehouse, you will be emailed a link with your tracking number so you'll be able to keep an eye out for your box of goodie.
  • How long does shipping take?
    Your Shýdi box will ship within 5 business days. Once shipping is confirmed, you will receive a tracking number via email and you can also track your box’s progress. To minimize the cost of your box, we ship by USPS, which typically delivers 6 – 8 business days after we confirm shipping.
  • How do I reach customer service?
    Reach us by email: cs@shydiskincare.com Please allow at least 24 hours for a response. Reach us by phone: 1 -800-937-3158 Monday to Friday 10am-4pm CST If you don't reach us, feel free to leave a voicemail or send an email and we'll respond as soon as we can. Any issues or errors with your Shýdi products should reported to customer service immediately. We will find an appropriate solution at our discretion on a case-by-case basis for issues or errors reported 30 days of the delivery date.

Refund Policy

Returns & Exchanges

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If you are unhappy with your purchase, please return your item(s) to us within 10 days for a refund or exchange. We will gladly issue a refund* as long as the item(s) are unopened, in the original packaging, and not damaged.

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* Shipping and handling are not refundable.

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Please mail returns to:
391 Las Colinas Blvd E

Ste 130

Irving, TX 75039

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